Refunds & Cancellation Policy
Company: White Elephant Transport Co., Ltd.
Brand: LuxMoveThailand.com
Effective Date: 7 June 2025
1. General Policy
White Elephant Transport Co., Ltd. strives to deliver professional, timely, and premium transport services. This Refunds and Cancellation Policy outlines the rights and obligations of both the customer and the company in regard to cancellations, refunds, changes, and no-show scenarios. By booking with us, you acknowledge and agree to this policy.
2. Eligibility for Refunds
2.1 Advance Cancellation
- Full Refund: Cancellations made at least 24 hours prior to the scheduled service time are eligible for a full refund.
- Refunds will be processed using the original payment method within 7–10 business days.
2.2 Late Cancellation
- Partial Refund: Cancellations made within 24 hours of the scheduled service time are subject to a 50% cancellation fee.
- The remaining 50% (if any) will be refunded within 10 business days.
2.3 No-Show
- No refund will be issued if the passenger fails to arrive at the agreed pick-up location within 30 minutes of the scheduled time and no contact is made.
- In such cases, the full booking amount is forfeited.
3. Force Majeure and Service Interruptions
In the event of delays or cancellations caused by factors beyond our control (e.g., natural disasters, political unrest, road closures, vehicle breakdowns, or weather disruptions), LuxMoveThailand.com reserves the right to:
- Provide an alternative vehicle or driver
- Offer rescheduling at no extra cost
- Or issue a full or partial refund, depending on the situation
4. Service Adjustments or Rescheduling
- Clients may request a reschedule free of charge at least 12 hours in advance, subject to vehicle availability.
- If a service is rescheduled within 12 hours, a modification fee may apply (up to 25% of the booking value).
- Refunds will not be issued for modified bookings unless otherwise agreed in writing.
5. Prepaid Packages, Promotions & Vouchers
- Refunds are not available for unused portions of prepaid packages or promotional vouchers unless otherwise specified in the promotion terms.
- Vouchers are non-transferable and non-refundable after issuance.
6. Refund Method
All approved refunds will be returned via the original payment method (e.g., credit card, bank transfer). We do not provide cash refunds under any circumstances.
7. Special Cases and Appeals
If a client believes a refund is warranted under special circumstances not outlined above, a formal written request may be submitted to info@staging-luxmove.wizif.com within 7 days of the original service date. The management team will review and respond within 14 business days.
8. Non-Returnable Services
As our business involves transportation services, there are no “returns” in the traditional sense. Services once rendered (i.e., completed transfers or chauffeur time) are non-returnable and non-refundable, except in cases of proven service failure or contractual breach by the Company.
9. Contact Information
If you have questions about this Refund & Returns Policy, please contact:
📧 Email: info@staging-luxmove.wizif.com
📞 Phone: +66 83 508 4683
🌐 Website: www.luxmovethailand.com